Resources

FAQs

Do you have a question about the courses we offer and specific course fees, how to register, exam times and locations, or anything else related to IFSE? Check out our FAQs below. If we haven’t answered your question, feel free to contact us and we will be pleased to help you.

If you have never taken a course with the IFSE Institute, please follow the steps below. If you have taken an IFSE course before, please log into your existing account with your username and password, click on ENROL IN A COURSE and begin at Step #4.

  1. From the homepage (www.ifse.ca) click on the button "LOGIN/REGISTER".
  2. Then click "Become a Student".
  3. Supply all mandatory fields (indicated by a * next to the field) and click "Next" to proceed.
  4. If you have been given a contract code and password by your organization, enter it where required and click "Yes". If you do not have a contract code, click "No".
  5. Select the course name that you want to enrol in.
  6. Enter the quantity of any optional products that you wish to purchase and click “Next”.  If you do not wish to purchase any optional products click “Next”
  7. Complete your profile information as indicated on the screen. Take care in completing your mailing and shipping address to ensure that any materials that you have ordered will be delivered promptly and correctly. Click the  "Save" button to proceed to the shopping cart.
  8. Verify your shopping cart information and click on "Process Payment".
  9. Review the Terms and Conditions completely.
  10. To accept the Terms and Conditions, check the box and click "Yes". If you do not want to accept the Terms and Conditions, click "No". Your course enrolment will be cancelled.
  11. Provide your credit card information and click on "Pay Now". Please do not touch the screen until your payment has been processed. A copy of the receipt will appear and can be printed for your records. The receipt will also be stored in your student record for future reference.

You can print your receipt by logging into your IFSE account at www.ifse.ca.
Once you have logged in, to print your transaction receipt:

  • Click on: "Shopping".
  • Select: "Purchase History/Receipts".
  • Select the reference # of the transaction you wish to print.

Yes, you may request a course extension of 3 months. You are entitled to one course extension per enrolment. Course extensions for Investment Banking and Exempt Market Programs are subject to an $85 (plus tax) fee. Course extensions for Insurance programs are subject to a $70 (plus tax) fee. A course extension must be purchased at least 15 calendar days prior to (and not including) the course expiration date. Note: Continuing Education (CE) courses are not eligible for course extensions.

Yes, you may take the Canadian Investment Funds Course Program (CIFC) and the Life License Qualification Program (LLQP) through one of our partner colleges or universities across Canada. Note that our partners deliver our courses independently of IFSE.ca and administer the programs on their own timeline.

For a list of Academic Partners, click here.

You can access your online course material by logging into your IFSE account at www.ifse.ca. Once you have logged in:

  • Select: "Launch this Course". This will bring you directly to your course material.

No. Printed text materials are shipped from a warehouse that services the whole country and beyond. Your printed materials will arrive, by courier, within five to seven business days in Canada. Delivery of materials may take longer if you live outside of Canada.

All content-related inquiries may be sent to coursequestions@ifse.ca. Please be sure to include the following information so we may better assist you:

  • Student name
  • Student number
  • Course you're enrolled in
  • Exact location of question in the course (unit, lesson, page title)
  • Your question

The exam schedule for paper-based exams can be found from the Exam Dates link at the top of each page on the website.

The exam schedule for paper-based exams can also be found by logging into your IFSE account at www.ifse.ca. Once you have logged in, to view the exam calendar:

  • Click on "My Exams"
  • Click on EXAM DATES

All courses requiring a proctored exam (with the exception of the Exempt Market Professionals Course [English only] with an enrolment date on or after March 31, 2016) are delivered in a paper-based format. You must register for all paper-based exams at least 10 calendar days prior to (and not including) the available exam date. You can register for a paper-based exam by logging into your IFSE account at www.ifse.ca. Once you have logged in:

  • Select: "My Exams".
  • Select: "Register for Exam".
  • Choose Exam Location: Choose a Location to write the Exam.
  • Choose Exam Date: Choose a Date to write the Exam.
  • Proceed to Payment Screen
  • Click on "Process Payment" (Even if the payment is $0) to ensure your exam is booked.
  • Special Exam Sitting: It is possible for you to sit an exam at a location not on the examination schedule. The cost of a special exam sitting is $200 plus tax, within Canada. Group rates are negotiable. International exams can also be arranged.  It may take up to 15 calendar days to arrange a Special Exam Sitting. Please contact Customer Services at 1-888-865-2437 or info@ifse.ca for more information.
  • Special Exam Accommodations/Accessibility: IFSE Institute is committed to providing exam accommodations that are accessible for all individuals. It may take up to 30 calendar days to arrange a special exam accommodation. Please contact Customer Services at 1-888-865-2437 or info@ifse.ca for more information.

Yes, but you must do so 10 calendar days prior to (and including) your exam date. It is your responsibility to ensure you are registered at the correct examination centre.

If you are unable to attend the scheduled examination sitting, you may reschedule it to the next available date. There will be no cost to you if Customer Services receives your request at least 10 calendar days prior to (and not including) the examination date. A late fee of $140 plus tax will be applied to any re-scheduling or examination registration that we receive within 10 calendar days.

Any student who fails to appear at a scheduled examination is subject to a missed examination fee of $65 plus tax and one exam attempt is forfeited.

You must bring valid, non-expired government-issued photo identification, such as a passport, driver’s license or citizenship card. If you are unable to produce photo identification, you will not be allowed to sit your exam. Contact Customer Services at 1-888-865-2437 prior to your exam date if you are unable to supply us with acceptable photo identification.

Students are required to bring at least one HB2 pencil, an eraser and a calculator to the exam. Supplies will not be provided at the exam centre. The calculator must not have printing capabilities. Cell phones and other electronic devices cannot be used as a calculator. Scrap paper for working out calculations will be provided. Note: Proctors cannot accept payment for outstanding course- or program-related fees at the exam centre.

Your first exam attempt is typically included in the price of the course enrolment; however, there may be some exceptions. You can find course pricing here.

Second and subsequent exam attempts are subject to a re-write fee.

Contact IFSE Customer Services at 1-888-865-2437 to see whether this is possible. In addition, you will be charged a late exam registration fee of $140 plus tax if we are able to accommodate your request.

If you are eligible for a re-write, you can follow the same process as registering for a paper-based exam. The fee to re-write a paper-based exam is $100 plus tax if you register 10 calendar days prior to (and including) your exam date.

If you need to re-write your exam within 10 calendar days of an exam date, you must contact us to see whether your request can be accommodated. The fee for a late exam re-write is $150 plus tax.

IFSE has partnered with Pearson VUE to offer computer-based exams. Currently, this option is only available to students registered in the web-based Exempt Market Professionals Course (English only) with an enrolment start date on or after March 31, 2016. You may register for a computer-based exam by logging into your IFSE account at www.ifse.ca. Once you have logged in:

  • Select: "My Exams".
  • Select: "Pearson VUE Computer Based Testing".
  • Follow the instructions given to you on your "Authorization to Test Letter" to create a Pearson VUE account and schedule your exam.

Please contact Customer Services at 1-888-865-2437 for more information.

Appointments may be rescheduled or cancelled through the “Reschedule a Test” or “Cancel a Test” button when you sign in to Pearson VUE. Requests to reschedule or cancel a test appointment must be made at least one business day (24 hour minimum) before your scheduled appointment time.

You can cancel or reschedule a computer-based exam up to one business day (24-hour minimum) from your scheduled appointment time. If you fail to provide sufficient notice of cancellation or reschedule or you do not show up for your exam appointment, you will forfeit the exam attempt and any applicable fees paid. In addition, IFSE will charge you a missed examination fee of $80 plus tax.

Arrive at the test center 15 minutes before your scheduled appointment time. This will give you adequate time to complete the necessary sign-in procedures. Please be prepared to show one form of ID, have your digital photo taken and provide a digital signature. If you arrive more than 15 minutes late for your appointment, you may be refused admission and forfeit the exam attempt and any applicable fees paid.

Your first exam attempt is typically included in the price of the course enrolment; however, there may be some exceptions. You can find course pricing here.

Second and subsequent exam attempts are subject to a re-write fee.

 

If you are eligible for a re-write, you can purchase a new exam attempt for $100 plus tax. IFSE will notify Pearson VUE of your eligibility and once you receive confirmation, you can login to your Pearson VUE account and schedule your exam.

No, an online exam is an exam that is taken via www.ifse.ca. The exam is available 24/7 and may be completed from any location where there is internet access. You receive your grade immediately upon submission.

You can access your online exam by logging into your IFSE account at www.ifse.ca. Once you have logged in:

  • Select: "Launch this Course".
  • Once you launch the course, you can access your Examination or Assessment.

There is no cost to re-write an online exam with the exception of the Canadian Deposits Self-Study Course offered by the RDBA. The cost to re-write the online exam for this course is $50 plus tax. You must contact IFSE Customer Services at 1-888-865-2437 to pay the re-write fee. Once the re-write fee is paid, IFSE will reset your exam.

IFSE Institute cannot be held responsible for technical problems that you experience with your equipment or internet service. You can check out the user requirements here.

You will receive an email from IFSE when your exam results are available.

Exam results for paper-based and computer-based exams are available online within 3 to 5 business days following the exam to students with no outstanding fees.

Exam results for online exams are available immediately upon submission.

You can access your exam results by logging into your IFSE account at www.ifse.ca. Once you have logged in:

  • Select: "Courses".
  • Select: "Show me my Marks for this Course" (this link only appears when your exam has been graded).

Yes. If you completed an Investment Funds Program course or Insurance course, you will be able to print a CE certificate online 24 hours after your grade is posted.
You can access your CE certificate by logging into your IFSE account at www.ifse.ca.
Once you have logged in:

  • Select: "My CE Certificates".
  • Select: "Print" beside the CE certificate you wish to print.

If you paid for your course by credit card, an official receipt is available immediately for you to print from your computer.

Canada Revenue Agency regulations permit official receipts (T2202A forms) for tuition and other course-related fees. Receipts for income tax purposes cover tuition fees paid for eligible courses taken during the preceding calendar year. You can access your tax receipt by logging into your IFSE account at www.ifse.ca.

  • Select: "My Tax Receipt".
  • Select: "Printable Version" beside the tax receipt you wish to print.

Students who take IFSE courses with our Academic Partners will receive tax receipts from their College or University, and not from IFSE, if course fees were paid directly to the school.

Yes. If you completed an Investment Funds Program course you will be able to print a transcript online 24 hours after your grade is posted.

You can access your transcript by logging into your IFSE account at www.ifse.ca. Once you have logged in:

  • Select: "My Transcripts".
  • Select: "Print" beside the transcript you wish to print.

Yes, we can make name changes on a transcript or diploma. Before changes can be made we will require a copy of your unexpired, government-issued photo ID (with visible signature) indicating the name change, sent by email (info@ifse.ca) or fax (905-803-0944). There is no cost to amend a transcript. The cost to amend and resend a diploma is $25 plus tax.

Yes, you can access your transcript by logging into your IFSE account at www.ifse.ca. Once you have logged in:

  • Select: "My Transcripts"
  • Select: "Print" beside the transcript you wish to print

To request a replacement diploma contact us by email (info@ifse.ca) or call Customer Services at 1-888-865-2437. The cost to replace a diploma is $25 plus tax.

Life insurance licensing is a two step process:

  1. Certification: you must first be certified by an approved educational provider. Each approved educational provider determines the method of certification.
  2. Licensing Exams: you must successfully pass a series of modular exams set by the provincial insurance councils.

The LLQP is divided up into the following modules:

  • Life insurance
  • Accident and sickness insurance
  • Segregated funds and annuities
  • Ethics and professional practice (common law or civil code)

Depending on the license type and jurisdiction, you take the module combination that's right for you. Each module has an online certification exam that requires a minimum grade of 60% for successful completion. You must pass all the certification exams in order for IFSE to certify you.

For example, Joely wants to be certified for LLQP (common law). She has to pass all the following exams before IFSE will certify her to write the provincial exams:

  • Life insurance exam
  • Accident and sickness insurance exam
  • Segregated funds and annuities exam
  • Ethics and professional practice (common law) exam

CIPR is a national registry for participants in the insurance industry. After you register for an insurance course, you must create a CIPR profile and provide IFSE with your CIPR number. Once you pass all your certification exams, IFSE will update your information on CIPR in order for you to register for your provincial licensing exams.

Please contact your provincial Insurance Council to register for the LLQP Provincial Licensing exams.

IFSE has a network of Academic Partners across Canada. Academic Partners are colleges and universities which provide IFSE courses in a classroom setting. Click on Academic Partners to find one near you.

An Exam Check is printed material that enables students to practice for exams. It contains sample exam questions and recommended solutions.

IFIC is the Investment Funds Institute of Canada, a trade association dedicated to enhancing the integrity and growth of the investment funds industry in Canada. IFSE, which operates IFSE.ca, is wholly owned by IFIC. You can find more information about IFIC at www.ific.ca.

A live webinar is real-time training with an IFSE instructor, delivered online. Students may interact with the instructor in real time. Webinars are offered at specific dates and times and archived on the student's profile, enabling playback as desired.

An online PDF course is provided to students via their IFSE.ca profile in PDF format. Course material, in PDF format, is simply downloaded and printed out. PDF courses are not interactive.

A paper-based course is provided entirely in printed textbook format. Materials are delivered to students within seven business days of registering for a course. Depending on the course, exams are booked online and written in person at an IFSE exam centre, or they are taken online at www.ifse.ca.

Printed text materials complement the materials provided to students in web-based courses. Printed text materials are delivered to students within seven business days of registering for a course. They do not include exercises, but instruct students to go online to complete interactive portions of the course, where required. Printed text materials are optional, and there is a charge for them.

Your profile, also referred to as your "student profile," is information retained on www.ifse.ca that relates specifically to you. It starts with the information you provided when you signed up with IFSE.ca and expands as you perform activities, such as enroll in a course, schedule an exam, make a payment and access your grades.

A proctor is a person responsible for overseeing an exam.

Self-study means that you set your own timetable for completing lessons and study at your own pace. All courses must, however, be completed within the allotted timeframe.

A study guide complements selected web-based course material. It includes summaries of course information and highlights key points and definitions to aid learning. It also includes exercises. Study guides are optional for purchase and students will receive them within seven business days.

A unit is a section of learning within a course – for example: Unit 12: Legal and Professional Standards – and is one of several units that make up a course.

Web-based training (sometimes called e-learning) is anywhere, anytime instruction delivered over the Internet.

Web Trainer is a series of pre-recorded, instructor-led training sessions that are supplemental tools to some of IFSE’s web-based courses. Web Trainer sessions include PowerPoint presentations. Web Trainer sessions can be accessed by students 24/7 via www.ifse.ca and viewed as often as desired. Students will need to login with their username and password to access the Web Trainer.

You will be entitled to a partial refund of your course enrolment fees if you cancel your web-based course within 15 calendar days of enrolling (including the registration date) or your paper-based course within 30 calendar days of enrolling (including the registration date).

IFSE charges a $75 (plus tax) administration fee on all eligible course cancellations.

You are not eligible for a refund if you have completed an examination attempt.

Note: The Life License Insurance Qualification Course (LLQP) and all Continuing Education (CE) courses are not eligible for refunds.

No, optional printed text materials are non-refundable.

No, SeeWhy Learning products are non-refundable.

No, optional products are non-refundable.

Case Studies

Are you looking to start or advance your career in the financial services industry but are unsure of what that may involve? The following case studies will give you a taste of what it’s like to pursue – and be successful in – certain financial services careers.

Ella Arsenault
Ella Arsenault

Ella Arsenault is a Branch Manager and Compliance Officer at Excel Private Wealth. While she had already been a Branch Manager prior to taking the Officers', Partners', and Directors' Course (OPD), she was looking to expand her responsibilities. Ella viewed the OPD as the next logical career step, since the course would allow her to gain capabilities related to compliance – an area of growing importance in financial services. The OPD helped her reach her goals, as she became qualified for the Compliance Officer role and now serves as backup to the company’s Chief Compliance Officer.

Ella chose the OPD because of IFSE’s reputation as a leading education provider. She had taken IFSE courses before – namely the Canadian Investment Funds Course, Exempt Market Proficiency Course and Branch Managers' Examination Course – so she was familiar with IFSE’s ease of registration, user-friendly course format and “study at your own pace” flexibility.

When considering her experience with the OPD, Ella thought all the content was valuable and equipped her with the knowledge to succeed in compliance. Learning about suitability rules, “Know Your Client” requirements and risk management procedures helped her immediately in her compliance duties. She found the OPD to be well planned and comprehensive. The course helped her achieve the next level of responsibility and opened the door for future career advancement.

How has the OPD helped Ella in her day-to-day job?

“From a compliance perspective, I understand the rules and regulations as they pertain to the client-advisor relationship, and this knowledge is crucial in my role. As an example, when we were revising certain client information forms, I knew exactly what sections were needed and what details we had to gather from clients. This made the process more efficient and resulted in accurate, compliant forms.”

What advice does Ella have for other students taking the OPD?

“Be sure to do the test questions, as they help you learn the material. If you don’t know the answer to a question, don’t just guess because you’ll likely be wrong. Go back to the course content, find the right answer and then return to the test to reinforce your learning. Otherwise, both the right and wrong answers could pop into your head at the exam, since your mind will recall having chosen both answers during the practice test.”

MORE
Rosemary Barber
Rosemary Barber

Rosemary Barber is an Administrative Assistant at Les Associés Redsell-Séguin & Associates, IPC Investment Corporation. While she had been productive in her position, she knew she could contribute even more to the team. One day, she was discussing professional training with a colleague and asked her which course she had taken to become a Licensed Assistant. Rosemary’s colleague directed her to IFSE’s Canadian Investment Funds Course (CIFC).

Rosemary decided to take the CIFC since she knew that once she became licensed, she would be able to accomplish much more in her role at work. She also intends to take the Branch Managers' Examination Course to help her advance further in her financial services career.

When considering her experience with the CIFC, Rosemary found that the interactive testing throughout the online course greatly assisted her in identifying areas to which she needed to pay added attention before proceeding to the next component. The testing helped her learn the course content more thoroughly and better prepare for the exam.

Having successfully completed the CIFC, Rosemary became a Licensed Assistant and has now expanded on her responsibilities. For instance, when a representative is away from the office and a client calls looking for assistance, she is better able to help with their needs.

How has the CIFC helped Rosemary in her day-to-day job?

“Recently, I assisted several clients while a representative in our office was on vacation, so we were able to maintain a high level of service in a seamless manner, contributing to continued client satisfaction. This would not have been possible if I hadn’t taken the CIFC.”

What advice does Rosemary have for other students taking the CIFC?

 “I would recommend doing plenty of practice exam questions. I found the Study Guide and also the CIFC Exam Preparation Live Webinar recordings to be extremely helpful. Hearing the instructor on the webinar go through each question and answer was very beneficial.”

MORE
George Donnery
George Donnery

George Donnery is a Senior Customer Service Representative at CIBC. Having been in customer service for several years, first in the U.K. and then in Canada, he decided he was ready to take his career forward and work towards a more financial advisory role.

That’s when he turned to IFSE for training and education that could help him reach his career goals. He took the Canadian Investment Funds Course (CIFC) and found it to be comprehensive, effectively covering all aspects of the Canadian financial environment. George believes the course offered excellent value as his company benefits from partnership pricing with IFSE.

When considering his experience with the CIFC, George cites the video tutorials (Web Trainer for CIFC™) as being very helpful. He states that not only were the tutorials informative, but they also presented the information clearly, breaking down the material in an efficient manner and helping him understand the content quickly.

Having successfully completed the CIFC, he started exploring other positions within his company. He advanced from being a Customer Service Representative to his current senior role. George envisions transitioning into a sales position down the road.

How has the CIFC helped George in his day-to-day job?

“In my role I don’t advise or discuss investing specifics with clients, but I can provide general information. For instance, I spoke to a client about RRSPs. She’s in her 20s and wasn’t focused at all on retirement savings, so we discussed the benefits of starting young and building a strong foundation for her future. I also informed her about the LLP and HBP as potential ways to help finance education and home buying, respectively, and how RRSP funds can play a role, if needed. I made the client think about her financial needs for now and in the future, as well as the value of an RRSP.”

What advice does George have for other students taking the CIFC?

“I suggest that students take advantage of all the ways that the course facilitates learning (e.g., videos, tutorials, online content) to broaden and deepen their understanding of the course materials.”

MORE
David Berliner and Raphael Bouskila
David Berliner and Raphael Bouskila

In 2013, David Berliner (CEO) and Raphael Bouskila (President) co-founded an online investment platform for clean energy projects such as solar energy and efficiency installations.

Their company’s platform pools the money of predominantly institutional and accredited individual investors who seek access to investment opportunities in such projects that align with their community and environmental values.

Since David and Raphael needed registration as dealing representatives of an exempt market dealer, they fulfilled the regulatory requirement by completing IFSE’s Exempt Market Proficiency Course (EMP). They found the course to be extremely valuable because the content was straightforward and focused precisely on the areas they needed. Raphael, who also completed IFSE’s Officers’, Partners’, and Directors’ Course (OPD), calls the EMP “the industry standard course in our field.”

When considering their experience with the EMP, Raphael and David found the entire learning process to be practical and targeted. For instance, the sections that covered products like principal-protected notes and flow-through shares served to expand their minds to the possibilities of what financing-related products their company could offer its investors.

Completing the EMP was critical for David and Raphael when launching their “impact investing” company. They embrace going beyond minimum compliance requirements as they value taking a careful approach to running their business in order to protect investors’ capital.

How has the EMP helped Raphael and David in their day-to-day job?

“ We spend all day in the exempt market world, so everything we’ve learned is useful. For example, when we launched our Green Bond, we considered all the possible types of qualified investors so  we could better grasp the potential market. Ultimately, we are committed to meeting our clients’ interests, and what we’ve learned from the EMP helps us achieve that.”

What advice do David and Raphael have for other students taking the CIFC?

“ Use the course content to put compliance rules into perspective. When you consider the course material in context of exempt markets, you’ll better understand important concepts such as the motivation behind the regulatory requirements (i.e., protecting the crucial relationship between issuer, investor and dealer).”

MORE
Jatinder Bajwa
Jatinder Bajwa

Jatinder Bajwa is a Banking Centre Leader (also known as a Branch Manager) at CIBC. As he was streamed at the bank to become a Banking Centre Leader, Jatinder proactively turned to IFSE before his promotion and took the required Branch Managers’ Examination Course (BM).

He chose IFSE to fulfill his training needs because his employer highly recommended the BM. Jatinder also consulted with colleagues who had competed the course and he received positive feedback about their experience. Jatinder enrolled in the BM and soon discovered why the course is highly regarded. The content was well organized and easy to understand, equipping him with all of the requisite knowledge for his new position and expanded responsibilities.

When considering his experience with the BM, Jatinder found that the risk management material was invaluable. He learned how to mitigate (and, wherever possible, avoid) risk from both the bank’s and the client’s perspective. Jatinder also views the section on effective supervision as extremely practical, since he must often coach sales staff on determining client suitability and providing financial advice.

Having been the preferred candidate for an opening as Banking Centre Leader, Jatinder met all of the requirements in advance, with the BM being an important component.

How has the BM helped Jatinder in his day-to-day job?

“Recently, our banking centre underwent an internal process assessment. Although such audits are standard for us, it can be stressful if you don’t know what to expect. Having taken the BM, I understood the concepts and was able to coach my staff (and prepare myself!) for the audit interviews. The assessment went smoothly and my team appreciated my help.”

What advice does Jatinder have for other students taking the BM?

“Preparation is key, learning all of the concepts inside out. Also try to apply the course content to your job so it becomes relevant and not just theoretical. It’s also great that IFSE provides ongoing access to your course, even after you’ve completed it, so go back to the content when needed. I still refer to it now when certain questions arise.”

MORE