COVID-19 (Coronavirus)

Important Notice

Due to the current office closures and remote work arrangements, phone and internet services get overloaded periodically.

Therefore, you may experience issues during your call with an IFSE representative such as longer delays and call disruptions.

Our team is doing its best to ensure you a pleasant experience. However should your call be dropped, please be assured we will contact you.

Please keep in mind that you can reach us also by email at info@ifse.ca.

Thank you for your patience during these tough times.

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Important information for the IFSE Institute Community

IFSE Institute is closely monitoring the COVID-19 situation.
The health and safety of all IFSE Institute students, staff, instructors and partners is our number one priority.
May 12, 2020

Given the ongoing provincial restrictions, as well as extensive closures of Colleges and Universities across Canada (and Internationally), we have made the difficult decision to suspend all in-person exams from June forward, until further notice.

All students scheduled for an exam between June 1 and August 30th will receive notice of their exam cancellation directly.

We continue to closely monitor the COVID-19 situation on a day-to-day basis and will open up in-person exams (with specific health and safety restrictions in place) at select locations, as soon as we are able to.

In the meantime, we are working closely with our testing partner, Pearson VUE, to launch an online remote proctoring solution (subject to fees) which will be made available in early June 2020. Students will be able to select this option to test, for the following courses, as soon as it becomes available.

  • Canadian Investment Funds Course (English/French)
  • Exempt Market Proficiency Course (English/French)
  • Ethics and Professional Conduct (English/French)

The following courses will be available at a later date:

  • Branch Managers’ Examination Course (English/French)
  • Officers’, Partners’, and Directors’ Course (English)

The success of our students is of the utmost importance to us. We sincerely appreciate your continued patience and understanding.

Please check back on this page for more updates.

April 13, 2020

Given the continued uncertainty of the current situation, we have decided to extend the expiry date for those students who are registered in a course with an in-person exam or a life insurance program. Students enrolled in the following courses and with expiry dates in 2020 will have their course deadline changed to December 31, 2020 at no extra cost.

  • Canadian Investment Funds Course (CIFC)
  • Branch Managers’ Examination Course (BM)
  • Exempt Market Proficiency Course (EMP)
  • Officers’, Partners’ and Directors’ Course (OPD)
  • Mutual Fund Dealer Compliance Course (MFDC)
  • Ethics and Professional Conduct Course (EPC)
  • Life License Qualification Program (LLQP)
    • Common law
    • Civil code
    • Canada
  • Accident and Sickness Course (A&S)
    • Common law
    • Civil code
    • Canada
  • Ethics and Professional Practice
    • Common law
    • Civil code

We wish to provide our students with the ability to achieve success with their IFSE program. This course extension will help alleviate some of the pressure of impending deadlines and accommodate for anticipated volumes when IFSE is able to resume exam sessions again.

This situation continues to be incredibly fast-paced and fluid, with new information emerging daily. We will continue to update you as new developments emerge and as we’re able to expand or deploy additional testing solutions.

Thank you for your patience.

April 7, 2020

Based on the latest health and safety information and continued government guidance, IFSE’s testing partner, Pearson VUE, has announced their test centres in Canada and the U.S. will remain closed until April 30, 2020. All students scheduled to test between April 16 – 30 will receive a cancellation/reschedule notice directly from Pearson VUE. This closure applies to students enrolled in the Exempt Market Proficiency Course and the Ethics and Professional Conduct Course.

All efforts are being made to reopen test centres and resume operations as soon as possible. We appreciate your patience during these difficult times.

March 19, 2020

Since the beginning of the COVID-19 outbreak, IFSE Institute has been focused on the health and safety of our students, staff and all stakeholders. We are sensitive to the fact that this is a stressful time for our students. In an effort to assist our students and relieve some of the pressure they are facing, we have decided to extend course deadlines at no extra charge for those students who have courses expiring in March and April by a period of three (3) months. The success of our students is important to us and we are committed to accommodating them as best we can during this difficult situation.

We continue to follow the advice of Health Canada and encourage you to check back on this page for further updates.

Thank you for your continued patience as we navigate through these challenging times.

March 18, 2020

On March 17, 2020, the Government of Ontario declared a state of emergency for the province in its attempt to combat the spread of COVID-19. IFSE Institute is doing its part to protect the health and safety of Canadians so we have decided to close our offices and have staff work remotely from home. Our commitment to exceptional customer service means that our phone lines and email continue to be available to students and clients in these difficult times.

As previously announced, all IFSE exams (both paper-based and computer-based through Pearson VUE) have been suspended. We understand the importance of our exams to people’s careers and livelihoods. Our team is continuously monitoring the situation and will resume exam sessions again as soon as possible. Once testing restarts, we plan to increase the frequency and capacity of our exam sessions to ensure that students are able to test quickly in order to complete their IFSE courses.

March 17, 2020

Following guidance from government health agencies, IFSE’s testing partner is temporarily closing their U.S.- and Canada-based Pearson VUE-owned test centers effective Tuesday, March 17, 2020. The closure is for 30 days and students can reschedule their exams for after April 16, 2020.

This applies to exams for the Exempt Market Proficiency Course and Ethics and Professional Conduct Course.

Students that have already scheduled an exam with Pearson VUE will receive an email cancellation notice with the option to reschedule their exam after April 16, 2020.

View more information about the closure on Pearson VUE’s website.

March 16, 2020

IFSE Institute has been closely monitoring the developments of the COVID-19 outbreak and following the advice from Health Canada. Please note the changes in our exam process.

Canadian Investment Funds Course, Branch Managers’ Examination Course, Officers’, Partners’, and Directors’ Course, and Mutual Fund Dealer Compliance Course

Given the seriousness of this epidemic and the risks it may potentially pose to the health and safety of our students and staff, all IFSE paper-based exams will be suspended beginning March 17, 2020 until further notice.

Exempt Market Proficiency Course and Ethics and Professional Conduct Course

For those scheduled to write their exam with our testing partner, Pearson VUE, centres currently remain open but this status may change on short notice as the situation evolves. We strongly recommend you reschedule your exam to a later date. If your exam is beyond 1 business day, you can reschedule it by logging into IFSE.ca. Please contact us for assistance if your exam is within 1 business day.

If you decide to proceed with your exam, we recommend you view the latest information Pearson VUE posts about their centres before leaving home.

Feel free to contact us with your exam inquiries. We appreciate that these are challenging times and it may take a while to respond to your request. Rest assured that IFSE Institute is committed to your service needs and we will do our best to accommodate you.

We will continue to keep you updated as additional information becomes available.

Thank you for your patience.

March 13, 2020

As of today, Health Canada has assessed the public health risk associated with the COVID-19 as low.

IFSE Institute follows the advice of Public Health authorities and at this time we are continuing under normal operating procedures; however, this could change rapidly as this is an evolving situation.

Exams will go ahead as scheduled but this could change quickly due to a number of factors that are beyond our control; including, public health announcements, school closures and government directives. Students will be notified of any exam/training session cancellations via email.

We will continue to provide updates. In the meantime, if you are feeling unwell or experiencing cold or flu-like symptoms, we urge you to stay home or seek medical attention and re-schedule any upcoming exams or training sessions.

March 12, 2020

As of today, Health Canada has assessed the public health risk associated with the COVID-19 is low.

IFSE Institute follows the advice of Public Health authorities and at this time we are continuing under normal operating procedures; however, this could change rapidly as this is an evolving situation.

We will continue to provide updates. In the meantime, if you are feeling unwell or experiencing cold or flu-like symptoms, we urge you to stay home or seek medical attention and re-schedule any upcoming exams or training sessions.

Stay healthy and limit spread
  • Wash your hands frequently with soap and warm water for at least 20 seconds
  • Cover your cough or sneeze with a tissue, then immediately throw the tissue in the garbage and wash your hands
  • If you don’t have a tissue, sneeze or cough into your sleeve or arm
  • Clean and disinfect frequently touched objects and surfaces
  • Consider a wave or elbow bump in place of a handshake, a hug or kiss
  • Reduce your exposure to crowded places by shopping or using transit during non-peak hours
  • Encourage those you know are sick to stay home until they no longer have symptoms
  • If you become ill, stay home until you are no longer showing symptoms Contact your health care professional or local public health authority and tell them your symptoms. They will give you advice about what to do next